This is a transcript of my very time consuming web chat with a Comcast technical support person that mercifully just finished 30 seconds ago. This was the fourth chat I’ve had with Comcast today, trying, in vain, to get my personal web page working.
Problem : All I want is for you to please send me the URL that will take me, once I am logged in, to the edit page for my Personal Web Pages. Thank you.
Eric > All I want is for you to please send me the URL that will take me, once I am logged in, to the edit page for my Personal Web Pages. Thank you.
Welmel > Hello Eric_, Thank you for contacting Comcast Live Chat Support. My name is Welmel. Please give me one moment to review your information.
Welmel > I can certainly relate to your needs and to have you in this chat is as good as fulfilling my own. I am committed in wanting to provide you with the best customer service experience. You can surely take your worries out. Let me prove my expertise.
Welmel > Do not worry. I will do my best on my end to help you resolve the issue that you are experiencing right now.
Welmel > But first, before we could proceed, to ensure the integrity of your account information could I please have your account number and may I also have the last 4 numbers of your SSN.
Welmel > While waiting, please allow me to take this opportunity to share with you one of the main features that you can get with Comcast which is our online site, Fancast.com. It offers full television episodes, full-length feature films, trailers and video clips to both Comcast subscribers and non-subscribers.If you missed out on your favorite TV shows, you do not need to worry next time.I hope you will enjoy this feature with us!
Eric_ > OK. Last 4 digits of SS # are (xxxx). When you say my account number, are you referring to the number on my bill? Why do you need that? I just want the URL to edit Personal Web pages. Thank you.
Welmel > Yes. Let me check your account first.
Welmel > No worries.
Welmel > Thank you.
Eric_ > Why? Is something wrong with my account? I can give you my account’s primary name: (yyy)@comcast.net . I am asking a generic question, though. I am not trying to resolve a billing issue.
Welmel > No. This is to notate your account.
Welmel > May you please verify the name on the account?
Eric_ > Eric (Lastname), Sylvia (Lastname)s… one of our names are on the account.
Welmel > That is correct. Thank you so much.
Eric_ > You are very welcome.
Welmel > Are you trying to access your comcast.net email account?
Eric_ > I really don’t need to resolve any issues surrounding my account. I am asking a question regarding the comcast.net website, which I find to be impossibly confusing. I would like to navigate to the page that lets me update my Personal Web Page. It’s a page where I can upload files, etc. I have been there in the past, but can’t seem to find it now in the maze of Comcast.net pages. So, what I would like from you, if you would be so kind, is the URL of that page – not specific to my account – just the general place when a person can go, when logged in, to update their Comcast Personal Web Page. That is all I need. Thank you.
Welmel > Alright. Let me give you the link.
Eric_ > Thank you.
Welmel > Please click on this link, https://login.comcast.net/login?s=portal&ts=840b2b32&continue=http%3A%2F%2Fredir.comcast.net% 2Fredirect%2Fwebmail%3Fr%3D1259020931195%26redirectUrl%3D http%3A%2F%2Fwww.comcast.net%2F
Eric_ > That is one long web address. Unfortunately, the Comcast Chat Window does not allow me to either click on that link, or highlight it to copy it. So, I will have to type all of those 50 or 75 characters into a new web browser by hand. Please bear with me while I do this. It may take a few tries to type it correctly.
Welmel > No. All you have to do is just to click on the link I gave you.
Eric_ > Funny you should say that, since the link is non-clickable. Perhaps this is a browser or platform issue. Maybe the link would be clickable if I were using a Internet Explorer on a PC. But, I am using Safari on a Mac. Perhaps the chat interface was not designed with Macs in mind.
Welmel > Alright. Please go to http://www.comcast.net.
Eric_ > OK.
Welmel > Thank you.
Eric_ > I’m half-way through typing the URL you sent. Would you like me to stop & go by another route?
Welmel > Yes, please.
Welmel > That will be great.
Welmel > I am sorry for the confusion.
Eric_ > It’s OK.
Welmel > Thank you so much.
Eric_ > Would you like me to log into my email account?
Welmel > Yes, please.
Eric_ > Logged in (long pause)
Eric_ > Shall I go to “My Account”?
Welmel > Alright. Are you now on your account?
Eric_ > yes
Welmel > Yes. That is correct.
Eric_ > OK, what next please?
Welmel > There will be an option for you to edit your account.
Eric_ > I am on a page that says, “Manage My Account”
Welmel > Yes. There will be options for you to edit your account.
Eric_ > Well, it allows me to View/Change Personal Information, Change User Name, Change Password & Modify email contact preferences.
Eric_ > I can also Create a 2nd User
Welmel > Yes, please choose View/Change Personal Information.
Eric_ > I do not see any link to Personal Web Page management
Eric_ > OK. It opens a screen that lets me change the name on the account.
Welmel > Yes, please.
Eric_ > I’m sorry, I don’t understand what it is you would like me to change on this page.
Welmel > Are you trying to change your comcast.net email account web page?
Eric_ > I am trying to change my web page, yes. For instance, if I want to change some text that appears on my web page, I have to get to some location that will let me type in the new text.
Eric_ > I just now finally finished typing in that long URL you sent me a while back, but it just took me to the comcast home page (www.comcast.net). Is that what you had intended?
Welmel > They are the same, Eric.
Eric_ > You seem like a very nice person, but am I right that you really don’t understand my question, or how to help me?
Welmel > I am sorry to know that.
Eric_ > Well, thank you for your efforts, and your time. I’ll try again another time to solve this problem.
Welmel > But the only option for you to change your personal web page is on your comcast.net email account.
Welmel > My apologies.
Eric_ > It’s alright. Have a good night.
Welmel > Thank you for the understanding.
Welmel > Thank you so much,
Welmel > Have a good one now!
Welmel > Thank you for choosing Comcast and it is my honor to assist you today. Comcast appreciates your business and values you as a customer. If you need further assistance, you can chat back 24 hours a day, 7 days a week.
Eric_ > Take care, Goodbye.
Ever pause before deleting an African email scammer’s message and think about engaging them in a pointless conversation? I have. To see the results, choose a daisy: